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    Welcome

    Refugio Nash Serrano is located on a Village called Serrano next to Serrano River. This village is strategically located to be surrounded by Patagonia’s natural beauty which is enhanced by the imposing Paine mountain range.

    Our Refugio is equipped with excellent facilities and 5 bedrooms, 2 twin bedrooms or private single rooms and 3 dormitories with a total capacity for 16 people. Sleeping bags are included in all of our rooms, private bathroom and shower, central heating system and closet, two lounges for food service and a gift shop.

    Times for guests and food services.

    Check in: 12:00 hrs
    Chek Out: 11:00 am

    If a passenger stays longer than the expected time scheduled by our Refugio, a 10% extra to the total Price will be charged.

    Breakfast: 7:00 a 10:00 hrs.
    Lunch: 12:00 a 14:00 hrs.
    Dinner: 19:00 a 21:00 hrs.

    Prices, Terms and Conditions for agencies and tour operators

    Our confidential rate will have a 10% of commission.
    Total rate of the booking has to be paid 30 days prior check-in, if not, the requested booking will be cancelled.

    Foreign guests will have to put forward their voucher with the suggested type of booking, passport and Immigration card will be asked for the check-in process.

    National guests will have to put forward their voucher with the suggested type of booking and ID for check-in.

    Cancellation policy

    30 days prior check-in cancellations will get no charge.
    50% charge for cancellations made up to 15 days prior check-in.
    100% charge for cancellations made up to 14 days prior check-in.
    100% charge for no shows.

    Payments

    Pre-payments for agencies will have to be done 30 days before check-in.

    Credit card payments will be accepted for groups of more than 10 passengers. A credit card number and exp date will be asked from passengers at the moment of their check-in. This information will be sent to Puerto Natales where our executive will make the charge will be processed and the receipt will be sent to our Refugio via e-mail.

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